Shipping policy
Thank you for visiting and shopping with us! Every item in our store is printed uniquely for you only after your order is placed. This made-to-order process avoids overproduction and reduces textile waste. Because we don't carry pre-printed warehouse inventory, please review our shipping times and guidelines below.
⏱️ Production & Processing Times
Production window: Please allow 2 to 10 business days for our printing partners to manufacture, print, and quality-check your custom items.
Order changes: Because production begins quickly, size, address, or design changes can only be made within 1 hour of purchase. Just reply to your order confirmation email and we'll take care of it. Once an order has entered production, it can no longer be edited or cancelled, but you're still fully covered by our Lost in Transit guarantee below.
📦 Estimated Shipping & Delivery Windows
Once your item is printed, it's handed over to international shipping partners. Transit times vary by destination:
| Shipping Zone | Countries Included | Estimated Delivery (after production) |
|---|---|---|
| Zone 1 | Canada, United States, United Kingdom, Australia, Western Europe | 5 to 15 business days |
| Zone 2 (Rest of World) | All other countries, including New Zealand, Central/South America, Asia and Africa | 10 to 20 business days |
Total time from order to door: Production takes 2 to 10 business days, then transit takes 5 to 15 business days (Zone 1) or 10 to 20 business days (Zone 2). Most Zone 1 orders arrive within 2 to 5 weeks of purchase, and most Zone 2 orders within 3 to 6 weeks.
Note: These are estimates. Shipments may occasionally be delayed at regional customs hubs (such as Mississauga or Vancouver in Canada).
🚚 Tracking & Local Delivery
Your package is flown from our printing facility to your country's main customs hub. Once cleared, a local courier (such as Canada Post, USPS, Royal Mail, or UniUni) handles final delivery. You'll automatically receive a tracking number by email as soon as your order ships or leaves the country of origin. Tracking may take a few days to show movement after that, which is completely normal for international shipments.
🛃 Customs, Duties, and Import Taxes
International orders may be subject to import taxes, customs duties, or brokerage fees, which are set by your country's customs authority and paid by the recipient on delivery. These fees aren't included in our prices or shipping rates. This includes orders shipped to the United States, where duty-free treatment for low-value imports no longer applies.
🛡️ Lost in Transit Guarantee
If your tracking hasn't updated for 15 business days, or your order hasn't arrived within 10 business days after the end of its estimated delivery window, contact us to start a claim, and we'll process it for either a replacement or a refund.
📷 Damaged Packages & Items
If your package arrives visibly damaged, please email us photos of the packaging within 72 hours of delivery. If you discover damage to the item itself, contact us within 21 days of delivery with photos. Once your claim is reviewed, we'll process it for either a replacement or a refund. Please keep the shipping label and any packing slip or QR code that came with your order, as we'll need them to process your claim. See our Refund & Return Policy for full details.
🏠 Packages Marked as Delivered
Once a courier marks a package as delivered, it's outside our control, so please make sure your delivery address is secure. If your package shows as delivered but you can't find it, check with neighbours and your local post office or courier first, then reach out to us and we'll do our best to help you track it down.
✉️ Incorrect Addresses
Please double-check your shipping address at checkout. If an order is returned or undeliverable because of an incorrect or incomplete address, we'll be happy to reship it, but the customer covers the cost of the new shipment.