Refund policy
Every item in our store is printed uniquely for you only after you place an order. This made-to-order process avoids overproduction and reduces textile waste. Because we don't keep pre-printed inventory, please review our return guidelines below.
Customers in the European Union and United Kingdom: please see Section 4 for your withdrawal rights.
⏱️ Cancellations and Modifications
Because production begins quickly, requests to cancel an order, change a shipping address, or change a size must be emailed to us within 1 hour of purchase. Just reply to your order confirmation email. Once an order has entered production, it can no longer be modified or cancelled.
📐 1. Damaged, Defective, or Misprinted Items (21-Day Guarantee)
If your item arrives with a manufacturing defect, a printing error (such as a blurry, peeling, misplaced, or incorrectly scaled print, or colours that noticeably differ from the product photos), a broken zipper or seam, the wrong design, or measurements that differ significantly from our size chart, please don't mail anything back. Start a claim with us, and once it's reviewed, we'll process it for either a replacement or a refund.
How to file a claim: If the outer packaging arrives visibly damaged, email us photos of it within 72 hours of delivery. For damage, defects, or misprints on the item itself, email us within 21 days of delivery.
What to include: Clear photos of the defect or damage, a full-length photo of the item, and a photo of the shipping label and any packing slip or QR code included with your order. For sizing claims, include a photo of the garment laid flat with a measuring tape across the measurement in question. Please keep your packaging until your claim is resolved.
Lost in transit: If your order never arrives, see the Lost in Transit Guarantee in our Shipping Policy.
🔄 2. Change of Mind & Size Returns (90 Days)
If you change your mind or ordered the wrong size, you may return your item within 90 days of delivery, under the following conditions:
Condition: Items must be unworn, unwashed, free of odours (including smoke and strong perfume) and pet hair, and returned in their original packaging with any tags attached. All returns are inspected on arrival, and items that don't meet these conditions aren't eligible for a refund.
Restocking fee: Approved change-of-mind and size returns are subject to a 15% restocking fee, deducted from your refund.
Return shipping: Returns are sent to our return address in Canada, which we'll provide when you contact us to start your return. The buyer arranges and pays for return shipping. Please use a tracked service, as we can't issue refunds for returns lost in transit.
Contact us first: Please email us before sending anything back. For many sizing issues, we can offer an alternative that doesn't require you to ship anything.
EU and UK customers: Different terms apply within your first 14 days. See Section 4.
🛑 3. Final Sale Items
An item is Final Sale when its individual product price is marked down 25% or more from its original price, as shown on the product page. Discounts applied at checkout, such as bundle offers or promotional codes, don't make an item Final Sale.
Final Sale items can't be returned, exchanged, or refunded for sizing or change of mind. If a Final Sale item arrives damaged or misprinted, it's still fully covered under Section 1.
EU and UK customers: Your 14-day right of withdrawal also applies to Final Sale items. See Section 4.
🇪🇺🇬🇧 4. European Union & United Kingdom Customers: Right of Withdrawal
If you live in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, for any reason, including on sale and Final Sale items.
How to withdraw: Email us within 14 days of delivery with a clear statement that you wish to cancel your order. Please send the item back within 14 days of notifying us. We'll provide our return address in Canada when you contact us.
Your refund: We'll refund the full price you paid, including the original standard shipping charge, with no restocking fee. Your refund will be issued within 14 days of receiving the item back, or of receiving proof that you've shipped it, whichever comes first, using your original payment method.
Return shipping: You're responsible for the cost of shipping the item back to us.
Condition of the item: You may handle the item as you would in a shop to check its size and fit. If it shows wear, washing, or damage beyond that, we may reduce your refund to reflect the loss in value.
After the 14-day withdrawal period, the terms in Section 2 apply.