Store Policy

• ✅ 90-day returns for change of mind or wrong size (not including limited-time PJs, see below)
• ✅ 21-day guarantee on damaged, defective, or misprinted items
• ⚠️ 15% restocking fee on change-of-mind & size returns
• 🎄 Limited-time PJs (incl. puppy scarves): fully protected against damage, defects, sizing that differs from our size chart, and shipping mistakes, with a free replacement. No change-of-mind or wrong-size returns.
• 🚫 Final Sale items (25%+ off) cannot be returned for change of mind
• 📮 Return shipping costs are paid by the buyer
• 🇪🇺🇬🇧 EU & UK customers: 14-day withdrawal right applies

• 🖨️ Production: 2–10 business days before shipping (puff jackets: up to 2 weeks)
• 📦 Zone 1 (Canada, US, UK, AU, Western Europe): 5–15 business days in transit
• 🌍 Zone 2 (Rest of World): 10–20 business days in transit
• 📧 Tracking number sent automatically when your order ships or leaves the country of origin
• 🛡️ Lost in Transit Guarantee included

Because these are made to order for a limited time, they are not eligible for change-of-mind or wrong-size returns, so please check the size guide before ordering. You are fully protected if your item arrives damaged or defective, is sized differently from our size chart, or if we make a shipping mistake: contact us within 21 days of delivery with photos and we will send a free replacement or refund. Our Lost in Transit guarantee also applies.